Support & FAQ

Do you need any help? We’re here for you 24/7.

VOD

  • Streamflow helps with the entire VOD workflow from content upload to playback. You can upload your mp4 videos on our storage and let us handle the rest of the process including repackaging into HLS and MPEG-DASH, creating adaptive profiles (ABR), security and CDN delivery. On the front end side, you can implement our HTML5 player and keep track of all the CDN usage and content analytics using the Streamflow Video Portal.

  • Yes. If you’d prefer to store your video files with us, you’re in the right place. Simply upload your files and let it become your origin. Your content will be delivered worldwide in the most efficient way while decreasing the number of load requests. The first 50 GB is on us.

  • Not necessarily. If you are using Sreamflow for CDN delivery, we can pull your video content from your server or any third-party storage service (AWS S3 etc.).

    If you are using Streamflow VOD transcoding and mp4 to HLS and MPEG-DASH conversion, we ask you to migrate your video content to our Storage servers.

  • You can use Streamflow to either convert your mp4 files to HLS and MPEG-DASH. Alternatively, we can create multiple profiles. Thus, you can increase the playback success on a diverse range of devices using a range of various internet connection speeds.

  • Yes. We can activate DVR service and simply record your live stream broadcast and keep it for a requested period of time so you can make it available to your audience.